FAQs
How do I place an order? You may place an order or submit a quote by phone, fax, e-mail. Once your order/or quote is placed, one of our account managers will call, email or fax you a contract for your review. To secure the date of your event and equipment needed, a 50% deposit is required and due at the time of confirmation of your order and signed confirmation of the Rental Agreement is received. If needed. One of our Event Specialist may be available for an on site consultation, their services are FREE!
What information do I need to place an order? We will need contact information, pick-up and delivery information, and a list of the equipment needed for your special event.
How does your pricing work? The prices quoted are for a one-day rental however weekly and monthly rates are available. Please ask for further pricing information.
When do I need to make a reservation? Planning ahead helps ensure equipment availability. If you are planning a large event during the months of May-August or September- December, we advise contracting us 6 months ahead. We understand that guest counts and situation can change. We request that final changes to your order be made 1 week prior to delivery. We will make every effort to meet your needs. How do I reserve equipment? Your order may be placed but it is not reserved until a signed Rental Agreement is received. Changes to an order, increasing or decreasing quantities, can be made up to three days prior to the scheduled delivery date. On site reductions are subject to full rental fees. On site additions are subject to additional delivery fees, if equipment is available.
Can I pickup our equipment? You may pickup and return your equipment if your order does not include a structural tent stage or dance floor, due to equipment availability.
What are your payment policies, and what payment option do I have? We accept all major cards, (Visa, MasterCard, and American Express) cash and checks. Our payment policy requires a 50% deposit at time of Contract and copy of Rental Agreement. Full payment is required at least a day prior your delivery.
How do I arrange a tent? Contact Bethel Party Rentals to arrange for a site survey. This will allow us to provide you with the best design solutions, devoted professionalism and a focus on excellence and quality. CAD diagrams are available per your request to assist with planning your event. Tent proposals must be signed, with deposit payment to secure equipment.
What type of tents do you carry? We carry White frame tents, White Losberger, and Clear Losberger.
What do I do if something unexpected malfunctions in my event? We strongly recommend you request Site Attendants for your event.
What is a Site attendant, and what do they do? A Site Attendant is required to be on site through the course of your event until dismissed by the client, and will handle the unexpected situations that may occur in your event. They will close/ and open walls, fix the unexpected malfunctions on heaters, lighting and miscellaneous equipment rented with our company. The site attendant is not responsible for bussing tables and does not provide that service.